{"id":12267,"date":"2026-07-09T03:26:12","date_gmt":"2026-07-09T03:26:12","guid":{"rendered":"https:\/\/kitaharain.com\/?page_id=12267"},"modified":"2026-07-11T07:20:40","modified_gmt":"2026-07-11T07:20:40","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/kitaharain.com\/es\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
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Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0Learn about KiTA shipping times, order processing, tracking updates, delivery delays, customs, and what to do if your pet products have not arrived.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At KiTA, we want every order to arrive safely and clearly. This Shipping Policy explains how long shipping may take, how tracking works, and what to do if your package is delayed, missing, or marked as delivered.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order Processing Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Most orders are processed within 1\u20133 business days after payment is confirmed.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Business days do not include weekends or public holidays. During new product launches, holidays, or high-volume periods, processing may take a little longer.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Personalized or made-to-order items may require extra processing time. If a product needs additional time, we will mention it on the product page whenever possible.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Estimated Delivery Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\nEstimated delivery time depends on your location, the product, and the shipping carrier.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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United States: 7\u201315 business days after shipment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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United Kingdom: 7\u201315 business days after shipment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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European Union: 8\u201318 business days after shipment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Other regions: 10\u201325 business days after shipment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please note that these are estimated delivery windows, not guaranteed arrival dates. Weather, customs checks, carrier delays, address issues, or peak seasons may affect delivery.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\nShipping costs are calculated at checkout based on your order, delivery address, and available shipping method.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If free shipping is available, it will be shown clearly at checkout before you place your order.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Once your order ships, you will receive a shipping confirmation email with your tracking number.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tracking information may take 24\u201372 hours to update after the carrier receives the package. If your tracking has not updated right away, it usually means the package is still moving through the carrier\u2019s system.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\nYou can also check your order status from your KiTA account or contact us for help.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Why Hasn\u2019t My Tracking Updated?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tracking may pause during transit, especially when a package is moving between facilities, countries, or carriers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your tracking has not updated for more than 7 business days, please contact us and we will help check the shipment status.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Incorrect Shipping Address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Please check your shipping address carefully before placing an order.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you entered the wrong address, contact us as soon as possible. We can only update the address if your order has not yet been processed or shipped.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Once an order has shipped, we may not be able to change the delivery address.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Split Shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Some orders may arrive in separate packages. This can happen when items are shipped from different fulfillment locations or require different handling times.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your order arrives in more than one package, each shipment may have its own tracking number.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Package Says Delivered, But I Didn\u2019t Receive It<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your tracking says delivered but you cannot find your package, please try the following first:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Check your mailbox, porch, front desk, parcel locker, or delivery area.\nAsk household members, neighbors, or building staff.\nWait 24\u201348 hours, as some carriers mark packages as delivered slightly early.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you still cannot locate the package, contact us with your order number and we will help review the situation.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\nShipping Delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Although we do our best to ship orders quickly, delays can happen due to carrier issues, customs inspections, weather, holidays, or incorrect address information.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your order is taking longer than expected, please contact us. We will help check the latest tracking information and guide you on the next steps.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customs, Duties, and Import Taxes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For international orders, customs duties, taxes, or import fees may apply depending on your country or region.ther, holidays, or incorrect address information.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\nThese charges are not always included in the product price or shipping fee and may be collected by your local customs office or delivery carrier.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customers are responsible for any applicable customs duties, taxes, or import fees unless stated otherwise at checkout.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Lost, Missing, or Damaged Packages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If your order appears lost, missing, damaged, or incomplete, please contact us as soon as possible with:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your order number\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The email used for the order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A brief description of the issue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Photos of the package or damaged item, if applicable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We will review your case and help find the best solution.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Need Help With Your Order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you have questions about shipping, tracking, or delivery, contact us at:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Email: kita.lmf@gmail.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please include your order number so we can help you faster.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Related articles\uff1a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How long does shipping take?<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why hasn\u2019t my tracking updated?<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I entered the wrong shipping address. What should I do?<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What should I do if my order is missing an item?<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Shipping Policy \u00a0Learn about KiTA shipping times, order processing, tracking updates, delivery delays, customs, and what to do if your pet products have not arrived. Shipping Policy At KiTA, we want every order to arrive safely and clearly. This Shipping Policy explains how long shipping may take, how tracking works, and what to do if […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12267","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/pages\/12267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/comments?post=12267"}],"version-history":[{"count":16,"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/pages\/12267\/revisions"}],"predecessor-version":[{"id":12285,"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/pages\/12267\/revisions\/12285"}],"wp:attachment":[{"href":"https:\/\/kitaharain.com\/es\/wp-json\/wp\/v2\/media?parent=12267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}