How can I check my order status?
You can check your order status from your confirmation email, shipping email, or KiTA account.
Here’s how:
Check your order confirmation email after your purchase.
If your order has shipped, use the tracking link in your shipping email.
Sign in to your KiTA account to view your recent orders.
If you checked out as a guest, contact us with your order number and checkout email.
Order status meanings:
Processing — We’ve received your order and are preparing it.
Shipped — Your order has left our warehouse or supplier.
In transit — The carrier is moving your package.
Delivered — The carrier marked your package as delivered.
Please note: Tracking information may take 24–48 hours to update after your order ships.
Can’t find your order?
Contact us with your order number and checkout email.
How can I check my order status?
you can check your order status from your confirmation email, shipping email, or KiTA account.