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Need help with your order?
Email us ：support@kitaharain.com

Back FAQs

Back Help with my order

Can I add another item to my order?

In most cases, items cannot be added after checkout is complete.

Please contact us as soon as possible and we’ll check whether your order can still be updated.

If we can still update your order:

We’ll help add the item if your order has not been processed yet.

Additional payment may be required.

Your shipping time may change.

If we can’t add the item:

You may place a new order for the additional item.

We may not be able to combine separate orders.

Shipping fees may apply separately.

Personalized or made-to-order items may enter processing quickly.

Want to add something?

Send us your order number and the item name or product link.

Request an order update

Related articles：

Can I change or cancel my order?

I entered the wrong shipping address. What should I do?

How can I check my order status?

Back FAQs

Back Help with my order

Can I add another item to my order?

In most cases, items cannot be added after checkout is complete.

Please contact us as soon as possible and we’ll check whether your order can still be updated.

If we can still update your order:

We’ll help add the item if your order has not been processed yet.

Additional payment may be required.

Your shipping time may change.

If we can’t add the item:

You may place a new order for the additional item.

We may not be able to combine separate orders.

Shipping fees may apply separately.

Personalized or made-to-order items may enter processing quickly.

Want to add something?

Send us your order number and the item name or product link.

Request an order update

Related articles：

Can I change or cancel my order?

I entered the wrong shipping address. What should I do?

How can I check my order status?

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