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Email us ：support@kitaharain.com

Back FAQs

Back Help with my order

Can I change or cancel my order?

We’ll do our best to help, but changes or cancellations are not guaranteed once an order has been placed. Please contact us as soon as possible.

You may contact us if you need to:

Change the shipping address

Cancel the order

Update product options

Correct order details

Please contact us as soon as possible. Once an order has been processed, packed, or shipped, we may not be able to make changes.

What to include when contacting us:

Your order number

The email used at checkout

What you would like to change or cancel

Need to update your order?

Send us your order number, checkout email, and the change you need.

Update my order

Related articles：

I entered the wrong shipping address. What should I do?

Can I add another item to my order?

How can I check my order status?

Back FAQs

Back Help with my order

Can I change or cancel my order?

We’ll do our best to help, but changes or cancellations are not guaranteed once an order has been placed. Please contact us as soon as possible.

You may contact us if you need to:

Change the shipping address

Cancel the order

Update product options

Correct order details

Please contact us as soon as possible. Once an order has been processed, packed, or shipped, we may not be able to make changes.

What to include when contacting us:

Your order number

The email used at checkout

What you would like to change or cancel

Need to update your order?

Send us your order number, checkout email, and the change you need.

Update my order

Related articles：

I entered the wrong shipping address. What should I do?

Can I add another item to my order?

How can I check my order status?

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