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Back FAQs

Back Account & Login

I didn’t receive my email code. What should I do?

Sign-in codes may take a short time to arrive.

Check these first:

Check your inbox, spam, junk, or promotions folder.

Make sure the email address was entered correctly.

Wait a short moment, then request a new code if needed.

If you requested multiple codes, use the most recent one.

Possible reasons:

The email address may be typed incorrectly.

Your email provider may have delayed the message.

The code email may have been filtered into spam or promotions.

The code may have expired before you used it.

What not to do:

Do not keep requesting codes too quickly.

Do not use an older code after requesting a new one.

Do not share your code with anyone else.

Still need help?

If you still do not receive the code, contact us and we’ll help you access your account.

Related articles：

How do I sign in to my account?

How do I view my order history?

Why didn’t I receive an order confirmation email?

Back FAQs

Back Account & Login

I didn’t receive my email code. What should I do?

Sign-in codes may take a short time to arrive.

Check these first:

Check your inbox, spam, junk, or promotions folder.

Make sure the email address was entered correctly.

Wait a short moment, then request a new code if needed.

If you requested multiple codes, use the most recent one.

Possible reasons:

The email address may be typed incorrectly.

Your email provider may have delayed the message.

The code email may have been filtered into spam or promotions.

The code may have expired before you used it.

What not to do:

Do not keep requesting codes too quickly.

Do not use an older code after requesting a new one.

Do not share your code with anyone else.

Still need help?

If you still do not receive the code, contact us and we’ll help you access your account.

Related articles：

How do I sign in to my account?

How do I view my order history?

Why didn’t I receive an order confirmation email?

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