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Need help with your order?
Email us ：support@kitaharain.com

Back FAQs

Back Help with my order

What should I do if my order is missing an item?

We’re sorry something may be missing.

Some orders may arrive in multiple packages, so please check your shipping emails and tracking numbers first.

Before contacting us, please check:

Whether your order may arrive in multiple packages.

Your shipping confirmation email for separate tracking numbers.

The package carefully, including small items or accessories.

Your order details to confirm the item was included.

When contacting us, please include:

Your order number

The missing item name

A photo of the package and items received

Your shipping label, if possible

Please note:

Some items may ship separately, especially if they come from different fulfillment locations.

Missing an item?

Send us your order number and photos so we can help.

Related articles：

How can I check my order status?

Why hasn’t my tracking updated?

My package says delivered, but I didn’t receive it.

Back FAQs

Back Help with my order

What should I do if my order is missing an item?

We’re sorry something may be missing.

Some orders may arrive in multiple packages, so please check your shipping emails and tracking numbers first.

Before contacting us, please check:

Whether your order may arrive in multiple packages.

Your shipping confirmation email for separate tracking numbers.

The package carefully, including small items or accessories.

Your order details to confirm the item was included.

When contacting us, please include:

Your order number

The missing item name

A photo of the package and items received

Your shipping label, if possible

Please note:

Some items may ship separately, especially if they come from different fulfillment locations.

Missing an item?

Send us your order number and photos so we can help.

Related articles：

How can I check my order status?

Why hasn’t my tracking updated?

My package says delivered, but I didn’t receive it.

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