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Back FAQs

Back Payment & Discounts

Why isn’t my discount code working?

A discount code may not work if it does not meet the offer requirements.

Common reasons:

The code may have expired.

The code may have already been used.

The order may not meet the minimum purchase requirement.

The code may not be combinable with other offers or sale items.

The code may only apply to specific products, collections, or customers.

What to check:

Enter the code exactly as shown.

Remove extra spaces before or after the code.

Check the promotion details if available.

Make sure your cart meets the offer requirements.

Please note:

Some discounts may only apply to specific products, collections, customer groups, or order amounts.

If a code does not apply at checkout, the order total shown before payment is the final amount.

Still need help?

If you believe your code should work, contact us before placing your order.

Related articles：

How do I use a discount code?

Can I use more than one discount code?

What payment methods do you accept?

Back FAQs

Back Payment & Discounts

Why isn’t my discount code working?

A discount code may not work if it does not meet the offer requirements.

Common reasons:

The code may have expired.

The code may have already been used.

The order may not meet the minimum purchase requirement.

The code may not be combinable with other offers or sale items.

The code may only apply to specific products, collections, or customers.

What to check:

Enter the code exactly as shown.

Remove extra spaces before or after the code.

Check the promotion details if available.

Make sure your cart meets the offer requirements.

Please note:

Some discounts may only apply to specific products, collections, customer groups, or order amounts.

If a code does not apply at checkout, the order total shown before payment is the final amount.

Still need help?

If you believe your code should work, contact us before placing your order.

Related articles：

How do I use a discount code?

Can I use more than one discount code?

What payment methods do you accept?

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