New Members: 10% Off + Free Gift

Cleaning

Feeding

Grooming

Travel

Furniture

Gifts

Need help with your order?
Email us ：support@kitaharain.com

Back FAQs

Back Shipping & Returns

My package says delivered, but I didn’t receive it.

If your package is marked as delivered but you cannot find it, please check nearby delivery locations first.

Details:

Please check these places first:

Your mailbox, porch, front door, garage, parcel locker, or safe delivery area.

Your building reception, front desk, mailroom, or parcel room.

Family members, roommates, neighbors, or building staff.

Whether the carrier left a delivery notice.

Whether the shipping address on your order is correct.

What to do next:

If the package still cannot be found, contact the carrier first when possible. They may have the most accurate delivery location information.

Need help?

Contact us with your order number, tracking number, shipping address, and a brief description of what you checked.

Related articles：

How can I track my order?

Why hasn’t my tracking updated?

What should I do if my item arrives damaged?

Back FAQs

Back Shipping & Returns

My package says delivered, but I didn’t receive it.

If your package is marked as delivered but you cannot find it, please check nearby delivery locations first.

Details:

Please check these places first:

Your mailbox, porch, front door, garage, parcel locker, or safe delivery area.

Your building reception, front desk, mailroom, or parcel room.

Family members, roommates, neighbors, or building staff.

Whether the carrier left a delivery notice.

Whether the shipping address on your order is correct.

What to do next:

If the package still cannot be found, contact the carrier first when possible. They may have the most accurate delivery location information.

Need help?

Contact us with your order number, tracking number, shipping address, and a brief description of what you checked.

Related articles：

How can I track my order?

Why hasn’t my tracking updated?

What should I do if my item arrives damaged?

0