Privacy Policy

How KiTA Protects Your Personal Information

Read KiTA’s Privacy Policy to learn how we collect, use, protect, and share personal information when you shop, create an account, contact us, or use our website.

Privacy Policy

Last updated: March 16, 2025

At KiTA, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, create an account, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect：

We may collect personal information that you provide directly to us, including:

Name

Email address

Billing address

Shipping address

Phone number, if provided

Order details

Account login details

Messages you send to us

Product reviews, feedback, or customer support requests

When you place an order, we collect the information needed to process your purchase, deliver your products, provide customer support, and manage returns or refunds.

Payment Information：

We do not store your full credit card number or full payment details on our website.

Payments are processed by secure third-party payment providers. These providers may collect and process payment information, billing details, transaction amounts, and fraud-prevention data in order to complete your payment.

Please review the privacy policy of your payment provider for more information about how your payment data is handled.

Information Collected Automatically：

When you visit our website, certain information may be collected automatically, including:

IP address

Device type

Browser type

Operating system

Pages viewed

Time spent on the website

Referring website

Approximate location

Cookie and tracking data

This information helps us understand how visitors use our website, improve site performance, protect against fraud, and improve the shopping experience.

How We Use Your Information：

We use your personal information to:

Process and fulfill orders

Send order confirmations and shipping updates

Provide customer support

Manage returns, refunds, exchanges, and order issues

Create and manage customer accounts

Improve our website, products, and services

Detect and prevent fraud, abuse, and unauthorized activity

Send marketing emails, if you choose to receive them

Comply with legal, tax, accounting, and regulatory obligations

We only use your information for purposes that are reasonably related to your relationship with KiTA.

Cookies and Tracking Technologies：

We use cookies and similar technologies to help our website work properly and improve your browsing experience.

Cookies may be used to:

Keep items in your cart

Remember account login status

Improve website speed and performance

Understand website traffic and customer behavior

Measure marketing performance

Show more relevant content or advertising, where applicable

You can manage or disable cookies through your browser settings. Please note that some website features, such as cart, checkout, account login, or language preferences, may not work properly if cookies are disabled.

Marketing Emails：

If you sign up for our newsletter, create an account, or choose to receive updates, we may send you emails about new products, offers, pet care content, or store updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

We will still send necessary service emails, such as order confirmations, shipping updates, account messages, or customer support replies.

How We Share Information：

We do not sell your personal information for money.

We may share personal information with trusted service providers who help us operate our business, including:

Payment processors

Shipping and delivery partners

Website hosting providers

Email service providers

Customer support tools

Analytics providers

Fraud prevention and security providers

Legal, tax, or compliance advisors, if necessary

These service providers are only allowed to use your information to provide services to us or as required by law.

Advertising and Analytics：

We may use analytics or advertising tools to understand website performance, improve our marketing, and show more relevant content.

Depending on the tools used, certain information such as cookie identifiers, device information, browsing behavior, or purchase activity may be processed by third-party platforms.

Where required by law, we will provide choices to manage cookies, advertising preferences, or privacy requests.

Account Information：

If you create a KiTA account, we may store your name, email address, shipping address, billing address, order history, wishlist activity, and account preferences.

You can update some account information by logging into your account. You may also contact us to request help with accessing, correcting, or deleting your personal information.

Data Retention：

We keep personal information only for as long as necessary to provide our services, complete transactions, manage orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Order records may be retained for tax, accounting, legal, and fraud-prevention purposes.

Security：

We use reasonable technical and organizational measures to help protect your personal information.

However, no website, online store, payment system, or internet transmission is completely secure. We cannot guarantee absolute security, but we work to protect your information and reduce risks.

International Transfers：

KiTA may process and store information in countries outside your country of residence.

If your information is transferred internationally, we will take reasonable steps to protect it in accordance with applicable privacy laws.

Your Privacy Rights：

Depending on where you live, you may have certain privacy rights, including the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Request a copy of your personal information

Object to or restrict certain processing

Opt out of certain marketing communications

Opt out of certain data sharing or targeted advertising, where applicable

To make a privacy request, please contact us at:

Email: kita.lmf@gmail.com

We may need to verify your identity before processing certain requests.

California Privacy Rights：

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended, including the right to know, delete, correct, and opt out of certain sales or sharing of personal information.

We do not sell personal information for money. If certain advertising or analytics activities are considered “sharing” under applicable law, you may contact us to request to opt out.

European and UK Privacy Rights：

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have additional rights regarding your personal information.

These may include the right to access, correct, delete, restrict, object to processing, or request portability of your personal data.

Children’s Privacy：

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Third-Party Links：

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy：

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated policy.

Contact Us：

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: kita.lmf@gmail.com

Terms of Service

Shipping Policy

Returns & Refunds

How can I check my order status?

How do I request a return or exchange?