Terms of Service

Read KiTA’s Terms of Service for website use, orders, payments, shipping, returns, personalized products, promotions, accounts, and customer responsibilities.

Terms of Service

Last updated: March 16, 2025

Welcome to KiTA：

These Terms of Service explain how you may use our website, place orders, create an account, purchase products, and use our services. By visiting our website, creating an account, or placing an order, you agree to these Terms.

Please read these Terms carefully before using our website.

Quick Summary：

We want your shopping experience to be clear and safe.

When you shop with KiTA:

You agree to provide accurate order, payment, billing, and shipping information.

We may refuse or cancel orders that appear incorrect, suspicious, fraudulent, abusive, or in violation of our policies.

Product prices, descriptions, availability, and promotions may change.

Shipping, returns, refunds, and exchanges are handled according to our related policies.

Personalized or custom-made products may not be canceled, changed, returned, or refunded once production has started, unless they arrive damaged, defective, or incorrect.

You are responsible for choosing products that are suitable for your pet’s size, behavior, health, and needs.

This summary is provided for convenience only. The full Terms below apply to your use of our website and services.

About KiTA：

KiTA operates this website and provides pet products, accessories, personalized products, and related services.

Throughout these Terms, “KiTA,” “we,” “us,” and “our” refer to KiTA. “You” and “your” refer to the customer, visitor, account holder, or user of our website.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

When using our website, you agree not to:

Use our website for any fraudulent, unlawful, harmful, or abusive purpose

Place false, misleading, unauthorized, or fraudulent orders

Provide false, inaccurate, or incomplete account, billing, payment, or shipping information

Interfere with the security, operation, performance, or availability of our website

Attempt to access accounts, systems, data, or areas of the website without permission

Copy, scrape, reproduce, or misuse our website content, product images, descriptions, or brand materials

Upload, submit, or share content that is offensive, misleading, unlawful, harmful, or violates the rights of others

Use our website in a way that may harm KiTA, our customers, our service providers, or any third party

We may refuse service, cancel orders, restrict access, or close accounts if we believe these Terms have been violated or if activity appears fraudulent, abusive, or harmful.

Account Registration：

You may be able to create an account on our website to view orders, manage addresses, save items, access wishlist features, or use customer services.

You are responsible for keeping your account information accurate and secure.

If you believe your account has been used without permission, please contact us as soon as possible.

We may suspend or close accounts that are used for fraud, abuse, policy violations, unauthorized activity, or repeated misuse of our services.

Product Information：

We do our best to display product names, descriptions, images, colors, sizes, materials, features, prices, and availability as accurately as possible.

However, product images and colors may appear slightly different depending on your device, screen settings, lighting, or photograph

Measurements, sizes, weights, and product details are provided as accurately as possible, but small variations may occur.

Product descriptions, prices, availability, and promotions may change without notice.

Pet Product Safety：

You are responsible for choosing products that are suitable for your pet’s size, age, behavior, health, and needs.

Please supervise your pet when using toys, feeding products, grooming tools, travel products, furniture, apparel, accessories, or any other pet product.

Stop using a product immediately if it becomes damaged, unsafe, unsuitable, or if your pet shows signs of discomfort.

KiTA is not responsible for harm caused by misuse, lack of supervision, improper sizing, chewing, scratching, modification, normal wear and tear, or use outside the product’s intended purpose.

Orders and Order Acceptance：

When you place an order, you agree that all information you provide is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation email. This means we have received your order request. It does not mean the order has been fully accepted, processed, or shipped.

We reserve the right to refuse, limit, or cancel an order if:

The product is unavailable

The payment cannot be verified

The billing or shipping information is incomplete, incorrect, or suspicious

The shipping address is invalid or cannot be served

The order appears fraudulent, abusive, or unauthorized

There is a pricing, inventory, product information, or technical error The order violates these Terms or our policies

If we cancel an order after payment has been made, we will issue a refund to the original

Pricing, Errors, and Availability：

We work to keep product information, pricing, promotions, and availability accurate.

However, errors may occasionally occur. We reserve the right to correct errors, update information, change prices, cancel promotions, or cancel affected orders if information on our website is inaccurate or incomplete.

If an order is canceled because of an error and payment has already been made, we will refund the amount paid to the original payment method where applicable.

Payments：

You agree to provide valid and authorized payment information when placing an order.

Payments are processed by secure third-party payment providers. KiTA does not store your full credit card number on our website.

Your order may be subject to taxes, duties, customs fees, or other charges depending on your location. These charges may be collected at checkout or by your local customs office, tax authority, or delivery carrier.

Promotions, Discounts, and Free Gifts：

From time to time, we may offer discounts, coupon codes, free gifts, new customer offers, or other promotions.

Promotions may have specific conditions, including expiration dates, minimum order amounts, product exclusions, region limits, quantity limits, or one-use-per-customer restrictions.

Coupon codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.

We may modify, suspend, or cancel promotions if there is misuse, fraud, technical error, or abuse.

Shipping and Delivery：

Shipping times, shipping costs, tracking updates, delays, and delivery issues are explained in our Shipping Policy.

Estimated delivery times are not guaranteed unless clearly stated. Delivery may be affected by carrier delays, customs checks, weather, holidays, address issues, or other events outside our control.

You are responsible for providing a complete and accurate shipping address.

If an order is delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address, we may not be able to provide a refund or replacement.

Returns, Refunds, and Exchanges：

Returns, refunds, exchanges, damaged items, incorrect items, missing items, and non-returnable items are explained in our Returns & Refunds Policy.

Please contact us before sending any item back. Returns sent without approval may not be accepted.

Refunds are processed according to the original payment method where applicable and may take additional time depending on your bank or payment provider.

Personalized and Custom Products：

Personalized or custom-made products are created especially for you.

You are responsible for checking all names, photos, sizes, colors, spelling, personalization details, and custom information before placing your order.

Once production has started, personalized or custom-made products cannot usually be canceled, changed, returned, or refunded unless they arrive damaged, defective, or incorrect.

If a personalized product arrives damaged, defective, or incorrect, please contact us with your order number and clear photos or videos of the issue.

Customer Reviews and User Content：

If you submit a review, photo, video, comment, message, or other content to KiTA, you agree that the content is accurate, lawful, and does not violate the rights of others.

You grant KiTA permission to use, display, reproduce, publish, and share your submitted content for website, marketing, customer support, and promotional purposes.

We may remove content that is offensive, misleading, abusive, fraudulent, unlawful, irrelevant, or harmful to KiTA, our customers, or third parties.

Intellectual Property：

All website content, including text, product images, graphics, logos, icons, designs, page layouts, product descriptions, and brand elements, belongs to KiTA or our content providers.

You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.

Third-Party Links and Services：

Our website may include links to third-party websites, tools, payment providers, shipping carriers, social media platforms, or other services.

We are not respons ible for third-party websites, policies, content, security, or services. Your use of third-party services may be governed by their own terms and privacy policies.

Privacy：

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, create an account, place an order, contact us, or use our services.

Website Availability：

We do our best to keep our website available, secure, and working properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may update, suspend, limit, or discontinue parts of the website at any time.

Consumer Rights：

These Terms do not limit any mandatory rights you may have under applicable consumer protection laws.

If you are located in a region with additional consumer protection rights, those rights may apply to your purchase.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

Changes to These Terms：

We may update these Terms from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

Contact Us：

If you have questions about these Terms, please contact us:

Email: kita.lmf@gmail.com

Privacy Policy

Shipping Policy

Returns & Refunds

How do I request a return or exchange?

Can I change or cancel my order?