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Back FAQs

Back Product Questions

What should I do if my pet does not like the product?

Some pets need time to adjust to new products, especially if the item changes their routine.

Try introducing it slowly:

Place the product in a familiar area where your pet already feels comfortable.

Let your pet explore it at their own pace instead of forcing immediate use.

You can use treats, toys, familiar blankets, or your pet’s usual scent to help them feel more comfortable.

For beds and resting items:

Place the item near your pet’s usual resting area.

Give your pet time to sniff, step on, or sit near it before expecting full use.

Some pets may need several days to accept a new bed or mat.

For feeders and bowls:

Introduce the product during a calm feeding time.

Make sure the product height, size, and design are comfortable for your pet.

If your pet seems confused, try using the product gradually.

For carriers and travel products:

Leave the carrier or travel item open at home before travel.

Let your pet explore it without pressure.

Add a familiar blanket or toy if suitable.

Before you order:

Think about your pet’s personality, habits, size, and daily routine.

If your pet is sensitive to new textures, sounds, smells, or enclosed spaces, choose products carefully.

For nervous pets, introduce new products gradually instead of expecting immediate use.

Please note:

A pet not liking a product does not always mean the product is defective.

Some products require a short adjustment period.

If the item arrived damaged, defective, incorrect, or missing parts, contact us with your order number and clear photos.

Need help choosing?

Contact us before ordering and we’ll do our best to help you choose a better fit for your pet.

Related articles：

Are your products suitable for cats and dogs?

How do I choose the right size for my pet?

What materials are your products made from?

Back FAQs

Back Product Questions

What should I do if my pet does not like the product?

Some pets need time to adjust to new products, especially if the item changes their routine.

Try introducing it slowly:

Place the product in a familiar area where your pet already feels comfortable.

Let your pet explore it at their own pace instead of forcing immediate use.

You can use treats, toys, familiar blankets, or your pet’s usual scent to help them feel more comfortable.

For beds and resting items:

Place the item near your pet’s usual resting area.

Give your pet time to sniff, step on, or sit near it before expecting full use.

Some pets may need several days to accept a new bed or mat.

For feeders and bowls:

Introduce the product during a calm feeding time.

Make sure the product height, size, and design are comfortable for your pet.

If your pet seems confused, try using the product gradually.

For carriers and travel products:

Leave the carrier or travel item open at home before travel.

Let your pet explore it without pressure.

Add a familiar blanket or toy if suitable.

Before you order:

Think about your pet’s personality, habits, size, and daily routine.

If your pet is sensitive to new textures, sounds, smells, or enclosed spaces, choose products carefully.

For nervous pets, introduce new products gradually instead of expecting immediate use.

Please note:

A pet not liking a product does not always mean the product is defective.

Some products require a short adjustment period.

If the item arrived damaged, defective, incorrect, or missing parts, contact us with your order number and clear photos.

Need help choosing?

Contact us before ordering and we’ll do our best to help you choose a better fit for your pet.

Related articles：

Are your products suitable for cats and dogs?

What materials are your products made from?

How can I check my order status?

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