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Back FAQs

Back Shipping & Returns

Why hasn’t my tracking updated?

Tracking updates may take time to refresh, especially when the package is moving between carrier facilities.

Details:

Tracking may not update immediately for several common reasons:

The carrier has not scanned the package yet.

The package is in transit between facilities.

The package is waiting for customs clearance.

The local carrier has not updated the delivery status.

There are delays during holidays, severe weather, or peak shipping periods.

Most tracking updates appear once the package reaches the next scan point.

What to do next:

Please allow a little extra time for the tracking page to refresh.

Need help?

Contact us if your tracking has not updated for several business days, shows an error, or appears stuck for an unusual amount of time.

Related articles：

How can I track my order?

How long does shipping take?

My package says delivered, but I didn’t receive it.

Back FAQs

Back Shipping & Returns

Why hasn’t my tracking updated?

Tracking updates may take time to refresh, especially when the package is moving between carrier facilities.

Details:

Tracking may not update immediately for several common reasons:

The carrier has not scanned the package yet.

The package is in transit between facilities.

The package is waiting for customs clearance.

The local carrier has not updated the delivery status.

There are delays during holidays, severe weather, or peak shipping periods.

Most tracking updates appear once the package reaches the next scan point.

What to do next:

Please allow a little extra time for the tracking page to refresh.

Need help?

Contact us if your tracking has not updated for several business days, shows an error, or appears stuck for an unusual amount of time.

Related articles：

How can I track my order?

How long does shipping take?

My package says delivered, but I didn’t receive it.

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