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Back FAQs

Back Shipping & Returns

What is your return policy?

Eligible items may be returned if they are unused, clean, undamaged, and in their original condition.

Details:

To be eligible for a return, the item should be:

Unused and clean.

In its original packaging when possible.

Free from pet hair, stains, odors, scratches, or signs of use.

Returned with all included parts, accessories, and instructions.

For pet products, items that have been used by pets may not be eligible for return due to hygiene and safety reasons.

The following items are usually not eligible for return:

Personalized or custom-made products.

Used, washed, damaged, or soiled items.

Final sale or clearance items.

Hygiene-sensitive products once opened or used.

What to do next：

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Need help?

Email us with your order number, the item you want to return, and the reason for your request.

Related articles：

How do I request a return or exchange?

Can I return personalized products?

What should I do if my item arrives damaged?

Back FAQs

Back Shipping & Returns

What is your return policy?

Eligible items may be returned if they are unused, clean, undamaged, and in their original condition.

Details:

To be eligible for a return, the item should be:

Unused and clean.

In its original packaging when possible.

Free from pet hair, stains, odors, scratches, or signs of use.

Returned with all included parts, accessories, and instructions.

For pet products, items that have been used by pets may not be eligible for return due to hygiene and safety reasons.

The following items are usually not eligible for return:

Personalized or custom-made products.

Used, washed, damaged, or soiled items.

Final sale or clearance items.

Hygiene-sensitive products once opened or used.

What to do next：

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Need help?

Email us with your order number, the item you want to return, and the reason for your request.

Related articles：

How do I request a return or exchange?

Can I return personalized products?

What should I do if my item arrives damaged?

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