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Back FAQs

Back Shipping & Returns

What should I do if my item arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us with photos so we can review the issue.

Details:

To help us resolve the issue quickly, please provide:

Your order number.

Photos of the damaged, defective, or incorrect item.

Photos of the packaging.

A clear photo of the shipping label.

A short description of the problem.

Please keep the item and packaging until your request has been reviewed.

What to do next:

Once we receive your information, we’ll review the case and let you know the next steps

Need help?

Contact us as soon as possible after delivery so we can check the issue while the delivery details are still current.

Report a damaged item

Related articles：

What is your return policy?

My package says delivered, but I didn’t receive it.

How do I request a return or exchange?

Back FAQs

Back Shipping & Returns

What should I do if my item arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us with photos so we can review the issue.

Details:

To help us resolve the issue quickly, please provide:

Your order number.

Photos of the damaged, defective, or incorrect item.

Photos of the packaging.

A clear photo of the shipping label.

A short description of the problem.

Please keep the item and packaging until your request has been reviewed.

What to do next:

Once we receive your information, we’ll review the case and let you know the next steps

Need help?

Contact us as soon as possible after delivery so we can check the issue while the delivery details are still current.

Report a damaged item

Related articles：

What is your return policy?

My package says delivered, but I didn’t receive it.

How do I request a return or exchange?

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