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Back FAQs

Back Product Questions

How do I clean or care for the product?

Proper care helps keep your pet’s products fresh, comfortable, and longer lasting.

Start with the product page:

Care instructions may vary by product, material, and design.

Before cleaning, please check the product page, care label, or product description for specific instructions.

Some items may be suitable for gentle hand cleaning, while others may not be machine washable or suitable for high heat.

General care tips:

Remove loose hair, dust, or food residue regularly.

Use gentle cleaning methods whenever possible.

Avoid harsh chemicals, strong bleach, or strong fragrances that may bother your pet.

Allow the item to dry fully before your pet uses it again.

For feeding products:

Clean food and water-related items regularly.

Make sure the item is fully dry before reuse.

Check for damage, cracks, or worn areas over time.

For beds, mats, and soft products:

Shake off loose hair before cleaning.

Spot clean when possible.

Avoid high heat unless the product instructions say it is allowed.

For grooming or cleaning tools:

Remove trapped hair after use.

Keep tools dry and store them in a clean place.

Check the product regularly for worn or damaged parts.

Still unsure?

Contact us with the product name and we’ll help you check the best care method.

Related articles：

What materials are your products made from?

How do I choose the right size for my pet?

What should I do if my pet does not like the product?

Back FAQs

Back Product Questions

How do I clean or care for the product?

Proper care helps keep your pet’s products fresh, comfortable, and longer lasting.

Start with the product page:

Care instructions may vary by product, material, and design.

Before cleaning, please check the product page, care label, or product description for specific instructions.

Some items may be suitable for gentle hand cleaning, while others may not be machine washable or suitable for high heat.

General care tips:

Remove loose hair, dust, or food residue regularly.

Use gentle cleaning methods whenever possible.

Avoid harsh chemicals, strong bleach, or strong fragrances that may bother your pet.

Allow the item to dry fully before your pet uses it again.

For feeding products:

Clean food and water-related items regularly.

Make sure the item is fully dry before reuse.

Check for damage, cracks, or worn areas over time.

For beds, mats, and soft products:

Shake off loose hair before cleaning.

Spot clean when possible.

Avoid high heat unless the product instructions say it is allowed.

For grooming or cleaning tools:

Remove trapped hair after use.

Keep tools dry and store them in a clean place.

Check the product regularly for worn or damaged parts.

Still unsure?

Contact us with the product name and we’ll help you check the best care method.

Related articles：

What materials are your products made from?

How do I choose the right size for my pet?

What should I do if my pet does not like the product?

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